ASB's Individual Capability Diagnostic transforms accountability from an organizational concept into a measurable leadership standard - providing Boards, regulators and senior management with clear assurance that the right leaders own the right decisions, risks and outcomes. 

Aligned with Bank Negara Malaysia's Responsibility Mapping expectations and the Future Skills Framework, this service enables organizations to move beyond traditional organizational charts and determine - with precision - who is Accountable, Responsible, Consulted and Informed (ARCI) for key decisions, risks and institutional outcomes. Ask yourself: 

• Does your institution have defensible clarity over who owns critical decisions and regulatory obligations?
• Are leadership mandates clearly defined - or do overlaps and gaps create execution and governance risk?
• Can your leadership structure withstand regulatory scrutiny and board-level assurance requirements? 

Through a digital platform assessment and structured analysis, ASB supports institutions in clarifying leadership mandates, strengthening decision ownership and ensuring that authority, capability and responsibility are aligned at the senior leadership level. Optional confidential interviews with selected leaders enable deeper validation of real-world escalation dynamics not visible through documentation alone. 

The diagnostic covers: accountability and responsibility clarification aligned to BNM expectations; audit-ready report assurance; executive fit and mandate validation; structural accountability diagnostics; and gap and blind spot identification across authority, escalation and control ownership. 

This service is designed for Board Directors, Committee Members, CEOs, Executive Management (CRO, CCO, CFO, COO, CISO, CHRO, CTO) and Heads of Business Functions across banks, Islamic banks, financial holding companies, DFIs, insurers and Takaful operators.